Frequently Asked Questions
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Frequently Asked Questions: Villa Vacations

Some travelers who have never rented a villa or vacation home are naturally curious about the villa rental process.   Here are answers to some common questions.  Please call us if you have any questions that are not covered here.


General Villa Vacations FAQ's

 

Q: What are the price ranges of the villas?
Our villa prices vary by specific villa and the time of year.  Peak season rates, which are higher, generally run through the month of March, from mid June to mid August, and over the Christmas holiday.  Specific rates can be found in the rates section on either the Grand Bahama or San Salvador pages.

Q: What is included?
Each villa has a fully-equipped kitchen.  Major appliances include a cooktop, oven, microwave oven, refrigerator, and dishwasher.  Small appliances include toaster, blender, coffee maker and can opener.  The kitchens are also fully equipped with cutlery, silverware, cooking utensils, pots, pans, etc.

Each villa also has a high chair, portable crib, towels, beach towels, all linens, extra blankets and sheets for the sleeper sofa, hair dryer and a nominal amount of shampoo, soaps, dishwasher detergent and sponge.

Free wi-fi is also included in each unit (ask for code at front desk) as well as free dvds (ask for card at check-in).

Q: What are some of the additional costs?
There is a one-time departure cleaning fee of $80 and 12% tax on rentals and cleaning fee.

Q: What are some of the advantages of a villa versus a hotel?
(1) Privacy in your villa, with your family and friends. (2) Freedom to choose your own pace and style. (3) Cost savings when traveling with your family or larger groups. (4) Freedom to cook and eat anything at any time – without depending upon hotel schedules. (4) Space to spread out and enjoy a nicely designed, appointed and outfitted home.

 

Making a Villa Reservation FAQ's

Q: How far in advance do I need to book the villa?
The most popular time periods are March, summer and Christmas holiday seasons where booking several months in advance will secure your reservation.

We make every attempt to keep the availability calendars up-to-date but need to confirm availability once you provide us with your travel dates. 

Q: When do I need to put a deposit down to reserve the villa and how much of a deposit do I need?
Once we’ve confirmed availability and provided you with a quote, a 25% deposit is required to secure the booking. 

Q: When is the final payment due?
Remainder is due 60 days prior to check-in.

Q: What are the forms of payment I can use?
Reservations may be secured by credit card, check or bank transfer.

Q: What are the cancellation fees?
Cancellations prior to 30 days forfeit the 25% deposit.  After 30 days, reservation fees are refundable only if a replacement can be found.

Q: Can I reserve the same villa for the same time next year if I like it?
If you would like to reserve the same villa for the same time next year, we strongly encourage you to book as soon as you return, especially if you wish to stay during one of the peak periods.

 

Travel Questions FAQ's

Q: How many people do the villas accommodate?
There is a maximum occupancy of 8 in the 3BR and 6 in the 2BR.  This maximum occupancy is strictly enforced by Wyndham, the onsite management company.  If you have last minute guests traveling with you, Wyndham will be happy to help you find supplemental villa accommodations for your guests.

Q: Will I need to put down a security deposit on my villa rental?
A $200 refundable security deposit will collected by the resort at check-in.

Q: How do I get directions to the villa?
The address and local phone number are:
Address: 400 Gran Bahama Boulevard, Davenport, FL 33897.  Local Phone: 863-547-1200

Directions to the resort can be found here.

Q: How do I get the key to the villa?
When you enter the resort you will proceed to the clubhouse to check-in and the staff will provide you with keycards.

Q: Should I buy Travel Insurance?
That’s a personal decision based on your specific circumstances.   You've invested a lot of money, time and aspirations into your upcoming vacation, and Travel Insurance serves to protect that investment from cancellation, delay, loss, theft or disruption due to medical emergencies (on vacation or back at home). There are several travel insurance companies to choose from.  One such company is CSA.  You can also find them by just by Googling “vacation travel insurance”.

Note that many travel insurance companies specify a maximum time period by which the traveler must purchase the insurance after making a reservation.

Q: How much does Travel Insurance cost and what is covered?
The cost of your Travel Insurance policy is dependent upon the gross cost of your vacation and the amount of coverage you desire. You can utilize many of the travel insurance company's on-line tools for travel insurance pricing and explanation of benefits.

 

Service FAQ's

Q: Who do I contact in the event I have a problem at the villa?
Our villa is managed by Wyndham Vacation Rentals, the world's largest professionally managed vacation rentals business.  The professional Wyndham staff provides you with on-site access to housekeeping and maintenance, complementary wireless internet and much more covering virtually every aspect of your rental experience while at our villa from the time you check-in at the clubhouse until your departure.

 

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